This is my profileContact via CazVidJeffrey
Customer Service Professional with diverse experience in banking, tech support, and collections
Contact
Competencies
Provided support and assistance to customers across banking, gaming, and technical sectors ensuring client satisfaction.
Supported users troubleshooting software, systems like RTG, LivePerson, and IBM platforms across various roles.
Led customer service teams in banking, overseeing operations and providing guidance in a fast-paced environment.
Proficient in multiple software tools including Word, Excel, PowerPoint, Adobe Photoshop, and specialized banking and support systems.
Effectively communicated with clients and team members through chats, calls, and system platforms to ensure clear service delivery.
Education
Languages
Summary
Experienced customer service professional with a strong background in banking, technical support, and collections. Skilled in managing multiple systems and leading teams to deliver exceptional client support.
Key Achievements
- Progressed from Customer Service roles to Team Manager in banking, demonstrating leadership and operational skills.
- Handled multiple customer support systems including RTG, LivePerson, and IBM platforms, showcasing technical versatility.
- Gained extensive experience across industries such as finance, gaming, and telecommunication, managing various client needs.