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Jhuberth

Customer Service & Sales Specialist with 4+ years in telecommunications and BPO

Video resume

Customer Service & Sales Specialist with 4+ years in telecommunications and BPO
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?

Contacto

Pasto, Nariño, Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Applied in call center roles to manage customer interactions and ensure satisfaction.

Sales Process ManagementAdvanced

Managed sales cycles for telecommunications products, including needs analysis and finalizing sales.

Active ListeningAdvanced

Utilized to understand customer requirements and provide tailored product recommendations.

CommunicationAdvanced

Communicated effectively with diverse audiences to facilitate sales and customer service.

Educacion

High School
I.E.D Miguel de Cervantes Saavedra
Completed 2020
Primary Academic
Colegio Gran Yomasa
Completed 2014

Idiomas

EnglishB2

Resumen

Dedicated customer service and sales professional with hands-on experience in telecommunications and BPO sectors, skilled in managing end-to-end sales processes and delivering exceptional client support.

Logros Clave

  • Managed end-to-end sales processes for Claro products, consistently meeting or exceeding sales targets.
  • Provided exceptional customer service at GNP BPO, ensuring customer satisfaction and understanding customer needs.
  • Contributed to revenue growth through effective sales strategies and product knowledge.

Experiencia

Call center asesor

GNP BPO
November 2022 - Junary 2023

Identified customer needs and recommended appropriate mobile plans and features., Provided exceptional customer service throughout the sales process, ensuring customer satisfaction.

Agente

Asiste Ingenieria SAS
December 2021 - April 2022

Managed end-to-end sales processes for Claro products including phones, TV, and computers., Consistently met or exceeded sales targets for Claro products, contributing to revenue growth.

Habilidades

Customer ServiceSales Process ManagementActive ListeningCommunication
Publicado en CazVid - 17 may 2026
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