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Jimmy
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Competencias
Demonstrated experience with Consultative Sales.
Demonstrated experience with Customer retention.
Demonstrated experience with Wireless services knowledge.
Demonstrated experience with KPI achievement.
Demonstrated experience with CRM proficiency.
Educacion
Idiomas
Experiencia
Bilingual Sales Agent and Customer Support
Provided end-to-end sales and customer support for a major US telecommunications company, specializing in wireless and home internet services., Managed high-volume customer interactions across chat and phone channels, consistently resolving issues and identifying upselling opportunities., Maintained an efficient workflow and high productivity by keeping the Average Handle Time (AHT) within required service levels while ensuring top-tier customer satisfaction.