This is my profileContact via CazVidJimmy
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Contact
Pereira,Risaralda Department,Colombia
Available on CazVid
Competencies
Consultative SalesIntermediate
Demonstrated experience with Consultative Sales.
Customer retentionIntermediate
Demonstrated experience with Customer retention.
Wireless services knowledgeIntermediate
Demonstrated experience with Wireless services knowledge.
KPI achievementIntermediate
Demonstrated experience with KPI achievement.
CRM proficiencyIntermediate
Demonstrated experience with CRM proficiency.
Education
HIGH SCHOOL DIPLOMA (BACHILLER)
INSTITUTO KENNEDY
Completed 2019
Languages
enNative
Experience
Bilingual Sales Agent and Customer Support
24/7.ai Colombia
August 2021 - June 2025
Provided end-to-end sales and customer support for a major US telecommunications company, specializing in wireless and home internet services., Managed high-volume customer interactions across chat and phone channels, consistently resolving issues and identifying upselling opportunities., Maintained an efficient workflow and high productivity by keeping the Average Handle Time (AHT) within required service levels while ensuring top-tier customer satisfaction.
Skills
Consultative SalesCustomer retentionWireless services knowledgeKPI achievementCRM proficiency
Published on CazVid - May 17, 2026