Joel - Payroll Specialist with 3+ years in Customer Service and Administrative Support

Expertise in assisting clients via phone and email, resolving issues efficiently in bilingual environments.

Proficient in scheduling, managing inquiries, and maintaining detailed records using various digital tools.

Experienced in processing payroll, managing timesheets, and collaborating with HR teams for compliance.

Skilled in Microsoft Office, QuickBooks, Google Suite, and basic social media handling.

Scheduled medical exams including X-rays, mammograms, ultrasounds, etc., Guided patients through their appointments and procedures., Managed incoming calls and inquiries about studies and results., Worked with insurance providers such as Medicare and commercial plans., Delivered excellent patient service in a remote environment.

Assisted customers in both English and Spanish via phone and email., Handled order issues, refunds, and returns with a focus on customer satisfaction., Maintained detailed records and followed up on unresolved issues.

Assisted customers with hotel reservations, changes, and cancellations via phone and email., Resolved issues related to bookings, billing, and accommodations in a timely and professional manner., Provided support in both English and Spanish, ensuring high satisfaction for a diverse customer base., Coordinated with hotel partners to confirm bookings and resolve service concerns., Maintained accurate customer records and followed up on open cases.