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Joel
Virtual Assistant
Contato
Competências
Expertise in assisting clients via phone and email, resolving issues efficiently in bilingual environments.
Proficient in scheduling, managing inquiries, and maintaining detailed records using various digital tools.
Experienced in processing payroll, managing timesheets, and collaborating with HR teams for compliance.
Skilled in Microsoft Office, QuickBooks, Google Suite, and basic social media handling.
Formação acadêmica
Resumo
Dedicated professional with over 20 years in administrative support, customer service, and payroll processing. Bilingual in English and Spanish, adept at managing client relationships and ensuring operational efficiency.
Principais conquistas
- Processed accurate employee payrolls, ensuring timely and compliant payments at Vensure.
- Guided patients through medical procedures and managed appointment scheduling at SimonMed for over two decades.
- Resolved customer issues efficiently, enhancing satisfaction and retention at Amazon and Get a Room.
- Bilingual communication skills in English and Spanish improved customer engagement and service quality.
Experiência
Virtual Assistant
Scheduled medical exams including X-rays, mammograms, ultrasounds, etc., Guided patients through their appointments and procedures., Managed incoming calls and inquiries about studies and results., Worked with insurance providers such as Medicare and commercial plans., Delivered excellent patient service in a remote environment.
Customer Service Representative
Assisted customers in both English and Spanish via phone and email., Handled order issues, refunds, and returns with a focus on customer satisfaction., Maintained detailed records and followed up on unresolved issues.
Customer Service & Sales Representative
Assisted customers with hotel reservations, changes, and cancellations via phone and email., Resolved issues related to bookings, billing, and accommodations in a timely and professional manner., Provided support in both English and Spanish, ensuring high satisfaction for a diverse customer base., Coordinated with hotel partners to confirm bookings and resolve service concerns., Maintained accurate customer records and followed up on open cases.
Payroll Specialist
Processed employee payrolls, managed timesheets and verified compliance., Collaborated with HR and finance teams to ensure accurate payroll delivery.