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J

Joelys

Welcome to CazVid!

Contacto

Santo Domingo,Nacional,Dominican Republic
Disponible en CazVid
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Competencias

Payment processingIntermediate

Demonstrated experience with Payment processing.

Escalation managementIntermediate

Demonstrated experience with Escalation management.

Complaint HandlingIntermediate

Demonstrated experience with Complaint Handling.

Customer serviceIntermediate

Demonstrated experience with Customer service.

Follow Up callsIntermediate

Demonstrated experience with Follow Up calls.

Educacion

Accounting
Universidad Tecnologica de Santiago UTESA
Completed present
Centro de Excelencia Salome Ureña
Completed 2018

Idiomas

enNative

Experiencia

Customer service representative

Nearshore Advensus
September 2022 - January 2024

Provided service for a store named Belk, Helped the customer with their tracking information, Processed refunds and replacements, Placed orders for people over the phone

Financial Advisor

ScotiaGBS
February 2024 - August 2024

Helped clients with their credit products such as Line of credit and credit cards, Assisted customers in calculating interest in the statement balance, Provided advice on maintaining a good credit score

Client Success Specialist

National Debt Relief LLC
September 2024 - August 2025

Provided details related to the settlement agreement to clients, Explained monthly payments and timelines, Answered questions related to the debt relief program, Gathered legal information for clients, Escalated legal matters to the legal team

Habilidades

Payment processingEscalation managementComplaint HandlingCustomer serviceFollow Up calls
Publicado en CazVid - 17 may 2026
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