Joelys

Welcome to CazVid!

Contact

Santo Domingo,Nacional,Dominican Republic

Available on CazVid

Contact via CazVid

Competencies

Payment processingIntermediate

Demonstrated experience with Payment processing.

Escalation managementIntermediate

Demonstrated experience with Escalation management.

Complaint HandlingIntermediate

Demonstrated experience with Complaint Handling.

Customer serviceIntermediate

Demonstrated experience with Customer service.

Follow Up callsIntermediate

Demonstrated experience with Follow Up calls.

Education

Accounting

Universidad Tecnologica de Santiago UTESA

Completed present

Centro de Excelencia Salome Ureña

Completed 2018

Languages

enNative

Experience

Customer service representative

Nearshore Advensus

September 2022 - January 2024

Provided service for a store named Belk, Helped the customer with their tracking information, Processed refunds and replacements, Placed orders for people over the phone

Financial Advisor

ScotiaGBS

February 2024 - August 2024

Helped clients with their credit products such as Line of credit and credit cards, Assisted customers in calculating interest in the statement balance, Provided advice on maintaining a good credit score

Client Success Specialist

National Debt Relief LLC

September 2024 - August 2025

Provided details related to the settlement agreement to clients, Explained monthly payments and timelines, Answered questions related to the debt relief program, Gathered legal information for clients, Escalated legal matters to the legal team

Skills

Payment processingEscalation managementComplaint HandlingCustomer serviceFollow Up calls

Published on CazVid - May 17, 2026

See more candidates in Santo Domingo En español

Contact Joelys