Johan - Customer Service Professional with 5+ years in Finance & Insurance

Delivered effective assistance and troubleshooting support to customers in product, warranty, and financial contexts.

Handled inbound and outbound communications with professionalism, negotiated repayment terms, and ensured customer satisfaction.

Maintained accurate records of policies, claims, and loans ensuring compliance and operational efficiency.

Engaged in promoting products and upgrades aligned with customer needs, contributing to sales and revenue growth.

Assisted customers with product selection, inquiries, orders, and warranty support, ensuring a positive service experience, Provided basic troubleshooting for appliances, coordinated repairs, and guided customers through setup and usage

Functions as a customer service and cross-selling agent for home insurance., Provided personalized assistance to policyholders, addressing inquiries, claims, and coverage details efficiently., Promoted additional insurance products and upgrades through cross-selling strategies aligned with customer...

Functions as customer service agent and debt collection agent for loans., Managed inbound and outbound customer communications, providing personalized assistance and ensuring timely resolution of client inquiries., Processed and monitored loan payments, negotiating repayment plans and maintaining...