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Johan
Customer Service
Contato
Competências
Delivered effective assistance and troubleshooting support to customers in product, warranty, and financial contexts.
Handled inbound and outbound communications with professionalism, negotiated repayment terms, and ensured customer satisfaction.
Maintained accurate records of policies, claims, and loans ensuring compliance and operational efficiency.
Engaged in promoting products and upgrades aligned with customer needs, contributing to sales and revenue growth.
Provided technical support related to appliances, enabling product setup and usage guidance.
Formação acadêmica
Resumo
Dedicated customer service professional with extensive experience in insurance and finance sectors, skilled in support, record management, and sales strategies.
Principais conquistas
- Provided comprehensive customer support across multiple roles, ensuring positive engagement and issue resolution
- Managed and maintained accurate records for policy and financial transactions in compliance with standards
- Led efforts in cross-selling insurance products and facilitating timely debt resolution with clients
Experiência
Customer Service
Assisted customers with product selection, inquiries, orders, and warranty support, ensuring a positive service experience, Provided basic troubleshooting for appliances, coordinated repairs, and guided customers through setup and usage
Sales agent
Functions as a customer service and cross-selling agent for home insurance., Provided personalized assistance to policyholders, addressing inquiries, claims, and coverage details efficiently., Promoted additional insurance products and upgrades through cross-selling strategies aligned with customer...
Collections agent
Functions as customer service agent and debt collection agent for loans., Managed inbound and outbound customer communications, providing personalized assistance and ensuring timely resolution of client inquiries., Processed and monitored loan payments, negotiating repayment plans and maintaining...