Jonas - Business Analyst with 5+ years in customer service and operations

Handled operational duties and staff management in a business analytics context.

Delivered effective customer support across various roles, including airlines and call centers.

Supervised teams in sales, collections, and service projects to meet organizational goals.

Aided in trip phases requiring fluency in multiple languages to ensure customer safety and service quality.

Managed administrative staff and business agendas in a corporate environment.

Dedicated to operational management and the management of administrative staff, In charge of managing the company's business agenda and customer service.

Responsible for customer service and safety on aircraft, Aiding in the different phases of the trip in several languages.

Responsible for leading and supervising groups in sales, collections and customer service projects, Responsible for meeting monthly team goals and ensuring that agents served our customers satisfactorily.

Responsible for assisting customers quickly and effectively, Responsible for providing accurate and friendly information, as well as solving all of our customers' queries satisfactorily.