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Business Analyst with 5+ years in customer service and operations
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Competencies
Handled operational duties and staff management in a business analytics context.
Delivered effective customer support across various roles, including airlines and call centers.
Supervised teams in sales, collections, and service projects to meet organizational goals.
Aided in trip phases requiring fluency in multiple languages to ensure customer safety and service quality.
Managed administrative staff and business agendas in a corporate environment.
Education
Languages
Summary
Experienced in managing customer relations, administrative functions, and team leadership across diverse sectors including airlines and business analytics.
Key Achievements
- Managed business agenda and customer service at Business Analytics Intelligence
- Led and supervised sales, collections, and customer service teams at CCT Panamá
- Provided multilingual customer support and safety at COPA flight attendance
Experience
sup and manager
Dedicated to operational management and the management of administrative staff, In charge of managing the company's business agenda and customer service.
flight attendance
Responsible for customer service and safety on aircraft, Aiding in the different phases of the trip in several languages.
supervisor and workforce
Responsible for leading and supervising groups in sales, collections and customer service projects, Responsible for meeting monthly team goals and ensuring that agents served our customers satisfactorily.
Customer Service representative
Responsible for assisting customers quickly and effectively, Responsible for providing accurate and friendly information, as well as solving all of our customers' queries satisfactorily.