Demonstrated experience with Team player.
Demonstrated experience with Goal oriented.
Demonstrated experience with Leadership.
Demonstrated experience with Self-learner.
Demonstrated experience with Analytic.
SKYCOM
Assisting customers calls to resolve account issues like reloading minutes, updating account details, sending email requests to other departments.
STREAM GLOBAL SERVICES
Assisting customers with customer service requests, related to refunds, credits, billing explanation, basic troubleshooting for cell phones and residential internet., Convincing potential customers to purchase a product or subscription by providing excellence customer service and sales techniques.
TELUS INTERNATIONAL
Supporting customers with their cellphones issues, helping understanding the functionality providing instructions over the phone and testing using lab phones., Developing different ways to troubleshoot telecommunications and networking issues., Providing basic troubleshooting for web pages, DNS, switches, Smart hubs, phone apps for different Operating systems and telecommunication towers.
CONCENTRIX GLOBAL SERVICES
Descubre otros profesionales con experiencia similar
Sharing knowledge using different skills with other agents by applying leadership experience., Coaching agents and managing time between tasks., Evaluating calls and creating a positive environment in the team.
Freelancer
Clear Nexus, Costa Rica
Great virtual Works USA
OWGS USA
