Jonathan

Teleoperator (Customer service)

Assisting customers calls to resolve account issues like reloading minutes, updating account details, sending email requests to other departments.

Teleoperator (Customer service / Sales)

Assisting customers with customer service requests, related to refunds, credits, billing explanation, basic troubleshooting for cell phones and residential internet., Convincing potential customers to purchase a product or subscription by providing excellence customer service and sales techniques.

Teleoperator (Customer service and technical support)

Supporting customers with their cellphones issues, helping understanding the functionality providing instructions over the phone and testing using lab phones., Developing different ways to troubleshoot telecommunications and networking issues., Providing basic troubleshooting for web pages, DNS, switches, Smart hubs, phone apps for different Operating systems and telecommunication towers.

Various roles

Sharing knowledge using different skills with other agents by applying leadership experience., Coaching agents and managing time between tasks., Evaluating calls and creating a positive environment in the team.

Various roles

Collector agent

Retention agent

English – Spanish interpreter