Experienced in customer interactions, collections, reservations, and problem resolution within hospitality and finance sectors.
Provided guest and customer support, addressing inquiries, resolving issues, and ensuring positive experiences.
Negotiated payment arrangements, empathized with customers, and secured bill payments for service providers.
Handled reservations, check-ins/outs, and managed guest inquiries at hotels and through call centers.
Effectively communicated across diverse roles including collections, customer service, and hospitality.
SpectrumVoIP, Inc
Did collections, coming up with agreements so people would pay their bills, as well as appointment setter, finding my own leads
First Collection Services
Negotiate with customer and hear them out, have empathy
Spectrum
I'm a bill collector, I make sure people pay they bills, hear the customer out, and negotiate on when their bill would be paid
SquareTrade
Fix their issues that they might have and offer insurance for any electro domestic
Bachelor's degree
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Addressed customer issues, fixed complaints, and offered solutions in various service environments.
Budget Rental Car and Truck
Make truck reservations, and assist customers in anything they needed or wouldn't be satisfied with.
DISH
Taking calls of unsatisfied customers and trying to make them have a good customer service experience
Marriott International
I would get inbound calls and make reservations for people that would be traveling
Hotel curtusy
Check all the movement of the day, close the sistem and also do check ins and out and prepare the reservation for the next day
JW Hotel Marriott
I would do check ins, check out, receive phone calls, make reservations and night audit
