This is my profileContact via CazVidJorge
Customer Service & Collections Specialist with 5+ years in Hospitality & Finance
Contact
Competencies
Provided guest and customer support, addressing inquiries, resolving issues, and ensuring positive experiences.
Negotiated payment arrangements, empathized with customers, and secured bill payments for service providers.
Handled reservations, check-ins/outs, and managed guest inquiries at hotels and through call centers.
Effectively communicated across diverse roles including collections, customer service, and hospitality.
Addressed customer issues, fixed complaints, and offered solutions in various service environments.
Education
Languages
Summary
Experienced in customer interactions, collections, reservations, and problem resolution within hospitality and finance sectors.
Key Achievements
- Handled diverse customer interactions across multiple companies, including collections, reservations, and issue resolution.
- Managed inbound calls for reservations and customer inquiries, ensuring high satisfaction.
- Negotiated payment agreements and resolved billing issues efficiently in collections roles.
Experience
Appointment Setter/collections
Did collections, coming up with agreements so people would pay their bills, as well as appointment setter, finding my own leads
Collections Representative
Negotiate with customer and hear them out, have empathy
Customer Service Representative
I'm a bill collector, I make sure people pay they bills, hear the customer out, and negotiate on when their bill would be paid
Customer Service Representative
Fix their issues that they might have and offer insurance for any electro domestic
Customer Service Representative
Make truck reservations, and assist customers in anything they needed or wouldn't be satisfied with.
Customer Service Representative
Taking calls of unsatisfied customers and trying to make them have a good customer service experience
Reservation Agent
I would get inbound calls and make reservations for people that would be traveling
Night Auditor
Check all the movement of the day, close the sistem and also do check ins and out and prepare the reservation for the next day
Front Desk Receptionist
I would do check ins, check out, receive phone calls, make reservations and night audit