Experienced logistics coordinator and system manager skilled in resource allocation, process optimization, and cross-department coordination.
Managed resource allocation, route prioritization, and field team coordination to ensure operational effectiveness.
Maintained effective communication with drivers, staff, and customers to facilitate seamless information flow.
Utilized Microsoft Office Suite, CRM systems, and data logging tools to support logistics and customer service functions.
Managed performance metrics, incident reporting, and operational efficiency initiatives within logistics teams.
DNCD
Monitored and prioritized incoming requests for regional programs, efficiently allocating human and material resources to ensure coverage., Communicated daily with field teams (drivers and staff) to provide route information, updates, and logistical support for events and workshops., Documented and...
CODOBIO
Managed internal systems and databases, demonstrating the ability to quickly master dispatch software and technical tools., Collaborated closely with other departments to align technological resources with overall business goals.
WESTERN DIGITAL
Provided high-volume support to US-based customers via phone and ticketing systems, maintaining a strong focus on customer satisfaction., Documented customer interactions and coordinated with internal teams to resolve issues efficiently.
DISH NETWORK
Managed incoming communications for a major US logistics and service provider, ensuring accurate information delivery.
Master’s in Education
Bachelor’s Degree in Psychology
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