Experienced Project Manager with a comprehensive background in IT and software development, specializing in delivering complex projects on schedule and building strong client relationships.
Directed multiple IT projects utilizing Agile and Waterfall methodologies.
Oversaw all phases of software development from requirements gathering to deployment.
Maintained effective communication channels with clients and stakeholders.
Led teams of up to 15 developers and analysts, fostering collaboration.
Consumer Law Group
Sales, Costumer Support, Data Analyst, Collections, Crm ( Sugar ), Reports
Air Bnb
Costumer Support, Costumer Service, Personnel Management, Payments, Sales Process, Sales Reports, Marketing Campaigns, Apps Management, Maintenance
The Vine (Timeshare)
Face to Face Sales, Product Sales Presentation, Open numbers at Sales Room, Property Tours, Room Showings
Hard Rock Hotels (Call Center)
Push Sales Via Phone, Chat & E mails, Contact Clients in USA, Mexico, Canada & Brazil, Sales Processes, Collections in Bank Terminals, Creation of Plan Payments, Software Management, CRM (Zoho), Stats Creation, Sales Management
Bachelor of Business Administration
Sunsetworld
Phone, Chat, Booking Engine & E mail Sales, Group Reservations, Collections with Amex, Visa & Mastercard Bank Terminals, Zoho CRM, Sales Reports, Agent's KPI'S, Mail Blasts, Creation of Promotions