Experienced professional with a strong background in content moderation, debt management, customer service, and online testing support. Adept at ensuring compliance, fostering positive interactions, and managing high-volume workloads across digital platforms and back-office environments.
Reviewed user-generated videos for community safety and policy adherence, supporting AI training efforts.
Negotiated payment agreements, maintained compliance, and managed delinquent accounts on behalf of clients.
Provided support via chat, email, and in person across various roles, ensuring positive client experiences.
Handled order placement, pricing, invoice processing, and payment coordination for customer satisfaction.
Telus International
Worked as an AI Content Moderator for TikTok, reviewing and classifying user-generated video content according to community guidelines to support AI training and platform safety., Managed a fast-paced, high-volume workload of approximately 240 videos per day, including exposure to sensitive and...
Icon Solutions
Responsible for managing and negotiating debts on behalf of clients through internal platforms, maintaining direct communication with creditors such as banks and collection agencies., Responsible for reaching favourable payment agreements, recording system updates and ensuring compliance with...
HCL Guatemala
Worked as Online Proctor and Greeter for the Pearson account., Responsible for ensuring a smooth and secure testing experience, which included verifying the identity of test takers, overseeing compliance with testing protocols, and providing real-time assistance., Interacted with clients with a...
ZARA Ireland
English Certification
Fashion Design Course
Bachelor of Science and Letters
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Atento Guatemala
Initially part of the phone team, supporting customers in placing food orders and resolving issues with unfulfilled orders., Promoted to handle chat support and email requests, ensuring quick responses and effective solutions., Additional tasks included pricing services, processing payments and...
