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Content Moderator with 5+ years of experience in digital platform safety
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Competencies
Reviewed user-generated videos for community safety and policy adherence, supporting AI training efforts.
Negotiated payment agreements, maintained compliance, and managed delinquent accounts on behalf of clients.
Provided support via chat, email, and in person across various roles, ensuring positive client experiences.
Handled order placement, pricing, invoice processing, and payment coordination for customer satisfaction.
Ensured integrity and compliance during online assessments by verifying identities and monitoring protocol adherence.
Education
Languages
Summary
Experienced professional with a strong background in content moderation, debt management, customer service, and online testing support. Adept at ensuring compliance, fostering positive interactions, and managing high-volume workloads across digital platforms and back-office environments.
Key Achievements
- Reviewed and classified approximately 240 videos daily for TikTok, ensuring compliance with community guidelines.
- Managed diverse back-office responsibilities including debt negotiation, order processing, and client communication.
- Ensured secure, compliant online testing environments and provided empathetic support to test takers and clients.
Experience
AI Content Moderator
Worked as an AI Content Moderator for TikTok, reviewing and classifying user-generated video content according to community guidelines to support AI training and platform safety., Managed a fast-paced, high-volume workload of approximately 240 videos per day, including exposure to sensitive and...
Bulk Negotiator
Responsible for managing and negotiating debts on behalf of clients through internal platforms, maintaining direct communication with creditors such as banks and collection agencies., Responsible for reaching favourable payment agreements, recording system updates and ensuring compliance with...
Online Proctor
Worked as Online Proctor and Greeter for the Pearson account., Responsible for ensuring a smooth and secure testing experience, which included verifying the identity of test takers, overseeing compliance with testing protocols, and providing real-time assistance., Interacted with clients with a...
Sales Associate
Responsible for managing the merchandise on the sales floor and providing excellent customer service., Assisted customers with their queries, kept the displays well organized and contributed to creating a dynamic shopping environment.
Collections Agent
Managed debts, disputes and compliance issues, including bankruptcy and fraud, in a back-office capacity., Responsibilities included account analysis, negotiating payment plans and coordinating with credit bureaus., Maintained a professional and empathetic approach while ensuring that all...
Back office Representative
Initially part of the phone team, supporting customers in placing food orders and resolving issues with unfulfilled orders., Promoted to handle chat support and email requests, ensuring quick responses and effective solutions., Additional tasks included pricing services, processing payments and...