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Jose
Freelance Legal Assistant
Contacto
Competencias
Demonstrated experience with Bilingual Customer Service (English/Spanish).
Demonstrated experience with Customer Account Support.
Demonstrated experience with Customer Inquiry Resolution.
Demonstrated experience with Call Documentation and Detailed Case Notes.
Demonstrated experience with Transaction and Balance Inquiries.
Educación
Idiomas
Resumen
Freelance Legal Assistant open to new opportunities
Experiencia
Freelance Legal Assistant
Assist with receiving legal notifications and handling information related to legal proceedings.. Review case files and legal documents to understand case information and supporting records.. Attend court hearings to gain practical exposure to courtroom procedures and the progression of legal matters.. Organize legal documentation and assist with administrative tasks related to legal matters.. Handle sensitive information with discretion, accuracy, and attention to detail.
Customer Service Representative — Cash App Customer Support
Provided customer support regarding account information, balances, transactions, cash withdrawals, and other account-related inquiries.. Answered customer questions and provided clear, accurate information about account activity and available services.. Documented detailed call notes, customer concerns, case information, and actions taken during each interaction.. Recorded relevant information about transactions, balance inquiries, and reported account issues.. Escalated complex or unresolved cases to managers when necessary, ensuring appropriate documentation for follow-up.. Followed established procedures and quality standards while handling sensitive customer information.
Customer Service Representative — Santander Customer Support
Assisted customers with service inquiries and provided information and support related to their accounts.. Listened to customer concerns, clarified questions, and communicated information in a professional and understandable manner.. Documented relevant information from customer interactions and followed established procedures.. Applied active listening, problem-solving, and communication skills to help address customer needs.