Experienced in customer service, technical troubleshooting, and dispatch support across call centers.
Provided customer support across multiple platforms, including phone, chat, and email.
Coordinated technician appointments, monitored service requests, and managed routing.
Documented interactions, scheduled follow-ups, and tracked case progress using CRM tools.
Resolved technical issues for customers and assisted in technical support at Teleperformance.
Telvista
Handled 80–120 inbound calls daily for U.S. clients, providing customer service and troubleshooting., Used CRM systems to document interactions, schedule follow-ups, and escalate urgent cases., Assisted with basic dispatching tasks such as coordinating technician appointments and updating route...
Teleperformance
Provided inbound support for U.S. customers including account management and technical troubleshooting., Managed multitasking across chat, phone, and email queues., De-escalated difficult customer situations professionally., Logged cases thoroughly and coordinated follow-ups with field technicians.
Alorica
Provided customer support and dispatch assistance for delivery and service-related calls., Monitored service requests and assigned them to field staff based on location and availability., Maintained accurate logs, updated CRM notes, and tracked driver communications.
Costco Wholesale
High School Diploma
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Used office productivity tools for documentation, reporting, and communication.
Processed high-volume transactions with accuracy and friendly service., Assisted customers with returns, membership issues, and product questions., Maintained an organized and efficient checkout station.
NorthStar Solutions
Supported logistics teams with scheduling, appointment confirmations, and field-staff coordination., Managed communication channels including phone, email, and chat., Documented dispatch details, created daily reports, and updated tracking dashboards.
