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Jose
Senior Call Center Representative
Currículo em vídeo
Contato
Competências
Provided customer support across multiple platforms, including phone, chat, and email.
Coordinated technician appointments, monitored service requests, and managed routing.
Documented interactions, scheduled follow-ups, and tracked case progress using CRM tools.
Resolved technical issues for customers and assisted in technical support at Teleperformance.
Used office productivity tools for documentation, reporting, and communication.
Formação acadêmica
Idiomas
Resumo
Experienced in customer service, technical troubleshooting, and dispatch support across call centers.
Principais conquistas
- Handled up to 120 inbound calls daily, delivering customer service and troubleshooting at Telvista.
- Managed multitasking across chat, phone, and email queues for technical support at Teleperformance.
- Supported logistics teams with scheduling, dispatching, and documentation at NorthStar Solutions.
Experiência
Senior Call Center Representative
Handled 80–120 inbound calls daily for U.S. clients, providing customer service and troubleshooting., Used CRM systems to document interactions, schedule follow-ups, and escalate urgent cases., Assisted with basic dispatching tasks such as coordinating technician appointments and updating route...
Technical Support Call Center Agent
Provided inbound support for U.S. customers including account management and technical troubleshooting., Managed multitasking across chat, phone, and email queues., De-escalated difficult customer situations professionally., Logged cases thoroughly and coordinated follow-ups with field technicians.
Customer Service & Dispatch Support
Provided customer support and dispatch assistance for delivery and service-related calls., Monitored service requests and assigned them to field staff based on location and availability., Maintained accurate logs, updated CRM notes, and tracked driver communications.
Cashier
Processed high-volume transactions with accuracy and friendly service., Assisted customers with returns, membership issues, and product questions., Maintained an organized and efficient checkout station.
Logistics & Customer Coordination Assistant
Supported logistics teams with scheduling, appointment confirmations, and field-staff coordination., Managed communication channels including phone, email, and chat., Documented dispatch details, created daily reports, and updated tracking dashboards.