Experienced developer specializing in building scalable, secure, and efficient financial technology solutions.
Used Java extensively for backend development and system integration.
Designed and maintained microservices for scalable financial applications.
Participated in Scrum teams to iteratively develop and deploy fintech software.
Managed SQL and NoSQL databases for transaction data storage and retrieval.
Conduent
Providing customers with appropriate customized solutions to meet their needs, Performing routine call center activities concerning business products and services, Using the tools provided to guide you through customer conversations, Providing customers with important information while communicating in a warm empathetic manner, Gathering information to keep customer profiles and accounts up to date, Handle and process customer purchases and returns of products and services
ICS
Answer incoming calls from consumers, Respond to customer complaints and questions, Listen and identify the root of the cases, interact with the consumer on the phone, and solve the problem accordingly, Address challenges according to policies, Handle issues of return, exchange, and refund, Read and make sure you understand new policies, procedures and products or updates of existing ones, Respond professionally to compliments and complaints from customers, Keep record of inquiries, questions, comments, suggestions, and complaints from customers
Telus
Answer incoming calls from consumers, Contact consumers, vendors, partners or any other party when required, Listen and identify the root of the cases, interact with the consumer on the phone, and solve the problem accordingly, Keep your knowledge of the policies and products of the account updated, Maintain adequate competition in products and support platforms, Read and make sure you understand new policies, procedures and products or updates of existing ones, Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only
Ingenieria en Sistemas
Bachillerato en Computacion
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