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Joshua
Costumer Service
Contato
Competências
Used Java extensively for backend development and system integration.
Designed and maintained microservices for scalable financial applications.
Participated in Scrum teams to iteratively develop and deploy fintech software.
Managed SQL and NoSQL databases for transaction data storage and retrieval.
Formação acadêmica
Resumo
Experienced developer specializing in building scalable, secure, and efficient financial technology solutions.
Principais conquistas
- Led development of a high-frequency trading platform increasing transaction speeds by 30%
- Designed and implemented scalable microservices architecture for payment processing
- Collaborated with cross-functional teams to deliver 10+ enterprise-level fintech solutions
Experiência
Costumer Service
Providing customers with appropriate customized solutions to meet their needs, Performing routine call center activities concerning business products and services, Using the tools provided to guide you through customer conversations, Providing customers with important information while communicating in a warm empathetic manner, Gathering information to keep customer profiles and accounts up to date, Handle and process customer purchases and returns of products and services
Costumer Service
Answer incoming calls from consumers, Respond to customer complaints and questions, Listen and identify the root of the cases, interact with the consumer on the phone, and solve the problem accordingly, Address challenges according to policies, Handle issues of return, exchange, and refund, Read and make sure you understand new policies, procedures and products or updates of existing ones, Respond professionally to compliments and complaints from customers, Keep record of inquiries, questions, comments, suggestions, and complaints from customers
Costumer Service
Answer incoming calls from consumers, Contact consumers, vendors, partners or any other party when required, Listen and identify the root of the cases, interact with the consumer on the phone, and solve the problem accordingly, Keep your knowledge of the policies and products of the account updated, Maintain adequate competition in products and support platforms, Read and make sure you understand new policies, procedures and products or updates of existing ones, Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only
Co-Founder and Vice-president
Responsible for planning, organization, and direction of the organization’s operations and programs, Develops and implements consistent inventory and costs accounting, Oversees and reports on the organization’s results for board of directors, Coordinates and leads annual budget reviews, monthly and quarterly reviews, and forecast updates with the executive board, Approves major implementations related to cost and inventory control, Ensures that services and funding relationships are robust