Experienced in freight coordination, customer relations, and complaint resolution. Adept at managing logistics and delivering superior service, seeking to leverage my skills in a dynamic environment.
Provided empathetic, professional service, resolving customer issues and fostering positive relationships.
Planned and coordinated shipment routes for freight transportation, managing complex logistics details.
Effectively de-escalated customer complaints, ensuring positive outcomes and customer retention.
Utilized Word and Excel to document shipment details, prepare reports, and manage communication.
American Connection
Verified and noted count and condition of cargo received., Planned routes for various shipments according to special events, customer needs and weather., Coordinated shipments, ensuring seamless transportation from origin to destination points.
Allied Global
De-escalated and resolved customer complaints with punctual, polite and professional service., Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
World Connection
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Exceeded performance metrics consistently, earning recognition as a top...
GED
Descubre otros profesionales con experiencia similar
