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Freight Broker with 3+ years in logistics and customer service
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Competencies
Provided empathetic, professional service, resolving customer issues and fostering positive relationships.
Planned and coordinated shipment routes for freight transportation, managing complex logistics details.
Effectively de-escalated customer complaints, ensuring positive outcomes and customer retention.
Utilized Word and Excel to document shipment details, prepare reports, and manage communication.
Education
Languages
Summary
Experienced in freight coordination, customer relations, and complaint resolution. Adept at managing logistics and delivering superior service, seeking to leverage my skills in a dynamic environment.
Key Achievements
- Coordinated seamless shipment routes, optimizing logistics according to weather, customer needs, and special events.
- Resolved customer complaints effectively, enhancing customer loyalty and satisfaction.
- Consistently exceeded performance metrics as a Customer Service Representative, earning top team recognition.
Experience
Freight Broker
Verified and noted count and condition of cargo received., Planned routes for various shipments according to special events, customer needs and weather., Coordinated shipments, ensuring seamless transportation from origin to destination points.
Agent
De-escalated and resolved customer complaints with punctual, polite and professional service., Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Exceeded performance metrics consistently, earning recognition as a top...