Experienced in leading safety, customer support, and team training initiatives within fast-paced environments.
Managed and trained teams in customer service, safety, and financial operations.
Handled sensitive customer issues and trained new agents at Fitbit and Lyft.
Supervised the safety line and addressed security incidents during rides at Lyft.
Conducted local financial reviews and managed data control at ETB.
Webhelp - Fitbit
Transition advocate in charge to train the 'new highers' that started the process in the company
Concentrix - Lyft
I oversee the Safety Line, leading a team of experts who handle sensitive cases related to security incidents during rides. We address concerns and prevent future incidents
ETB
Commercial advisors trainer, Local financial revision, Data control
International Business
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