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Operations Supervisor with 5+ years in customer service & safety
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Competencies
Managed and trained teams in customer service, safety, and financial operations.
Handled sensitive customer issues and trained new agents at Fitbit and Lyft.
Supervised the safety line and addressed security incidents during rides at Lyft.
Conducted local financial reviews and managed data control at ETB.
Education
Languages
Summary
Experienced in leading safety, customer support, and team training initiatives within fast-paced environments.
Key Achievements
- Led a team overseeing security incidents and safety procedures at Lyft.
- Trained commercial advisors and managed local financial revision at ETB.
- Transitioned new hires effectively into roles at Fitbit under Webhelp.
Experience
Bilingual Agent
Transition advocate in charge to train the 'new highers' that started the process in the company
Operations Supervisor
I oversee the Safety Line, leading a team of experts who handle sensitive cases related to security incidents during rides. We address concerns and prevent future incidents
Commercial Executive
Commercial advisors trainer, Local financial revision, Data control