Versatile professional experienced in customer support, team supervision, and data analysis across tech and logistics sectors. Skilled in strategic thinking, coaching, and adapting to new technologies to improve operational outcomes.
Provided exceptional support, managed relationships, and improved customer satisfaction metrics.
Supervised teams, analyzed performance, and developed strategies to enhance team results.
Collaborated on data-driven projects, leveraging analysis to inform operational decisions.
Proficient with Office Suite, Slack, Salesforce, Zendesk, and other tools to support operational workflows.
Mentored peers at DOORDASH and other roles, fostering skill development and team cohesion.
ALIGNERR
Collaborated on training AI by simulating an agent performing shopping activities.
OUTLIER.AI
Collaborated on data-driven projects using advanced technological tools.
QUESTX / NEXTGEN (RSA)
Managed customer relationships and achieved operational targets while maintaining high-quality standards.
ALORICA
Recognized as a high-performing advocate during Wave 1, excelling in evaluations and operational enhancements.
DOORDASH
Supervised teams, analyzed performance, and implemented strategies to improve results.
DOORDASH
Enhanced operational metrics and mentored peers.
DOORDASH
Delivered exceptional customer support with consistent performance in quality metrics.
Bachelor’s in Law
Expert in Graphology, Document Examination, and Dactyloscopy
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