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Juan
Customer Service & Operations Specialist with 5+ years in tech and logistics
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Competencies
Provided exceptional support, managed relationships, and improved customer satisfaction metrics.
Supervised teams, analyzed performance, and developed strategies to enhance team results.
Collaborated on data-driven projects, leveraging analysis to inform operational decisions.
Proficient with Office Suite, Slack, Salesforce, Zendesk, and other tools to support operational workflows.
Mentored peers at DOORDASH and other roles, fostering skill development and team cohesion.
Education
Languages
Summary
Versatile professional experienced in customer support, team supervision, and data analysis across tech and logistics sectors. Skilled in strategic thinking, coaching, and adapting to new technologies to improve operational outcomes.
Key Achievements
- Recognized as a high-performing advocate at ALORICA, excelling in evaluations and operational enhancements.
- Supervised teams at DOORDASH, implemented strategies to improve operational results, and mentored peers.
- Managed customer relationships and achieved operational targets at QUESTX/NEXTGEN, maintaining high-quality standards.
Experience
Independent Contractor
Collaborated on training AI by simulating an agent performing shopping activities.
Independent Contractor
Collaborated on data-driven projects using advanced technological tools.
Senior Customer Service Representative
Managed customer relationships and achieved operational targets while maintaining high-quality standards.
CITI Advocate
Recognized as a high-performing advocate during Wave 1, excelling in evaluations and operational enhancements.
Team Lead
Supervised teams, analyzed performance, and implemented strategies to improve results.
Senior Agent
Enhanced operational metrics and mentored peers.
Operations Customer Service Representative
Delivered exceptional customer support with consistent performance in quality metrics.