Juan - Customer Service Specialist with diverse experience in sales, HR, technical support, and administration

Applied collaboration skills consistently to work effectively with colleagues and clients in customer service settings.

Led tasks such as managing service delivery coordination and handling employee data in HR environments.

Managed multiple channels and responsibilities, including phone, chat, email support, invoicing, and scheduling.

Troubleshot and resolved technical and customer service complaints efficiently across roles.

Managed complaints and claims, achieving a 95% customer satisfaction rate., Provided support via phone, chat, and email, answering inquiries and delivering effective solutions.

Processed sick leave and work absence justifications., Resolved discrepancies in monthly salary payments., Handled confidential employee information and managed personal data in an HR setting., Explained and enforced company policies.

Handled complaints and claims in a customer service environment, ensuring client satisfaction., Provided guidance and assistance on the use of technical equipment., Troubleshot and resolved technical issues related to company products.

Managed invoicing and collections for services provided., Organized and coordinated service delivery to clients., Resolved complaints promptly, prioritizing client well-being., Scheduled visits and prepared customer quotes.