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Juan
Customer Service – Sales
Contato
Competências
Applied collaboration skills consistently to work effectively with colleagues and clients in customer service settings.
Led tasks such as managing service delivery coordination and handling employee data in HR environments.
Managed multiple channels and responsibilities, including phone, chat, email support, invoicing, and scheduling.
Troubleshot and resolved technical and customer service complaints efficiently across roles.
Formação acadêmica
Idiomas
Resumo
Experienced in handling customer complaints, technical support, HR queries, and administrative tasks in fast-paced environments.
Principais conquistas
- Achieved 95% customer satisfaction rate across diverse customer service roles at Amazon S.A.
- Handled confidential HR information and processed employee leave and payroll discrepancies at Amazon S.A.
- Resolved technical and customer complaints effectively in support environments for Simplisafe and other clients
Experiência
Customer Service – Sales
Managed complaints and claims, achieving a 95% customer satisfaction rate., Provided support via phone, chat, and email, answering inquiries and delivering effective solutions.
Customer Service – Human Resources
Processed sick leave and work absence justifications., Resolved discrepancies in monthly salary payments., Handled confidential employee information and managed personal data in an HR setting., Explained and enforced company policies.
Customer Service – Technical Support (Simplisafe)
Handled complaints and claims in a customer service environment, ensuring client satisfaction., Provided guidance and assistance on the use of technical equipment., Troubleshot and resolved technical issues related to company products.
Customer Service – Administration
Managed invoicing and collections for services provided., Organized and coordinated service delivery to clients., Resolved complaints promptly, prioritizing client well-being., Scheduled visits and prepared customer quotes.