Experienced in freight management, customer service, and contract negotiation with a strong bilingual background in English and Spanish.
Experience in selling freight services and managing logistics operations between cities in the US.
Provided customer support, handled claims, and managed account information across multiple roles.
Negotiated contracts with carriers and established partnerships to improve logistics efficiency.
Managed CRM systems like Salesforce and Dynamics for client tracking and post-sales support.
LEAN SOLUTIONS GROUP
Freight Sales Management: Selling freight services to carriers for various products between cities in the United States, optimizing routes and ensuring cost-effective transportation solutions for multiple products., Constant tracking and updating of sales in an Office database., Negotiating...
ASURION
Sales Management of AT&T Home Tech Protection in the Electronics Insurance Sector in the United States: This section focuses on the management of sales for AT&T Home Tech Protection, which is a service designed to offer coverage for electronic devices., Claims Processing for...
TRANSCOM-ILLYCAFÉ
Managed CRM (Salesforce, Dynamics) for client and order tracking., Handled calls and emails: new orders, tracking, replacements, and refunds., Provided post-sales support and issue resolution, ensuring efficiency and customer satisfaction.
TELEPERFORMANCE
High School Diploma
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TCDX COLOMBIA
