Demonstrated experience with Expert Communicator.
Demonstrated experience with Data Management.
Demonstrated experience with Patient and Calm.
Demonstrated experience with Email Writing.
Marriott Hotels
Ensured guests received outstanding service by consulting with them upon arrival to obtain information on preferences and requirements, Performed all duties and tasks as requested by guests in a professional and a pleasant manner, Delivered an excellent first impression of hotel by greeting guests in a warm and friendly manner when entering the hotel
Teleperformance
Increased customer satisfaction by offering friendly, helpful and informative customer service, Provide clear information and knowledge for different situation to give the correct solution for each case, Give to the customer the highest experience on each interactions
PNC Bank
Handled high volumes of inbound calls, addressing customer inquiries and resolving issues efficiently to ensure customer satisfaction., Provided accurate and detailed information to customers by understanding their needs and offering appropriate solutions., Maintained a calm and professional demeanor while managing difficult or irate customers, turning challenging interactions into positive outcomes.
Technology in Software development
Language
Diploma of Higher Education
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Demonstrated experience with Workbench.
