Juan - Call Center Professional with Extensive Customer Retention Experience

Cd. Obregon, Sonora, MexicoRemotoen

Handled approximately 300 outbound calls daily as a retention agent at Results CX for Comcast campaign.

Gained experience in the car reservation campaign at Telvista, demonstrating communication and customer service skills.

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Resumen

Experienced call center agent with a focus on customer retention and outbound sales on campaigns for major clients.

Built a strong foundation in call handling, customer engagement, and retention strategies in contact center environments.

Customer RetentionIntermediate

Managed customer interactions aimed at retention and resolving issues effectively.

Outbound CallingAdvanced

Made a high volume of outbound calls (~300/day) to engage and retain customers.

Communication SkillsIntermediate

Communicated clearly with customers to address needs and promote services.

Campaign ManagementBeginner

Participated in specific campaigns related to customer retention and reservations.

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