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Juan
Call Center Professional with Extensive Customer Retention Experience
Video resume
Deal Closer
Deal closer
Contact
Cd. Obregon, Sonora, Mexico
Open to remote
Available on CazVid
Competencies
Customer RetentionIntermediate
Managed customer interactions aimed at retention and resolving issues effectively.
Outbound CallingAdvanced
Made a high volume of outbound calls (~300/day) to engage and retain customers.
Communication SkillsIntermediate
Communicated clearly with customers to address needs and promote services.
Campaign ManagementBeginner
Participated in specific campaigns related to customer retention and reservations.
Summary
Experienced call center agent with a focus on customer retention and outbound sales on campaigns for major clients.
Key Achievements
- Handled approximately 300 outbound calls daily as a retention agent at Results CX for Comcast campaign.
- Gained experience in the car reservation campaign at Telvista, demonstrating communication and customer service skills.
- Built a strong foundation in call handling, customer engagement, and retention strategies in contact center environments.
Skills
Customer RetentionOutbound CallingCommunication SkillsCampaign Management
Published on CazVid - Jul 3, 2025