Dedicated call center professional with experience spanning representative, supervisor, and trainer roles. Skilled in customer relations, team leadership, and training with a proven track record of supporting high-performing service teams.
Handled customer inquiries, complaints, and support, ensuring positive experiences.
Supervised call center agents, managed schedules, and maintained service standards.
Designed and conducted training sessions for new and existing employees.
Effectively communicated with customers and team members to facilitate issue resolution.
4 years in call center as a representative, supervisor and also trainer
High School
Commercial Pilot
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