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Juan
Call Center Representative, Supervisor and Trainer
Contato
Popayán, Cauca Department, Colombia
Disponível na CazVid
Competências
Customer ServiceAdvanced
Handled customer inquiries, complaints, and support, ensuring positive experiences.
Team SupervisionIntermediate
Supervised call center agents, managed schedules, and maintained service standards.
Training & DevelopmentIntermediate
Designed and conducted training sessions for new and existing employees.
Communication SkillsExpert
Effectively communicated with customers and team members to facilitate issue resolution.
Formação acadêmica
High School
Real colegio san Francisco de Asís
Completed June 2015
Commercial Pilot
Daytona aviation
Completed July 2018
Idiomas
EnglishC1
Resumo
Dedicated call center professional with experience spanning representative, supervisor, and trainer roles. Skilled in customer relations, team leadership, and training with a proven track record of supporting high-performing service teams.
Principais conquistas
- Progressed from representative to supervisor and trainer in a call center environment over 4 years.
- Led training sessions for new hires, enhancing team performance and service quality.
- Managed customer interactions, ensuring resolution and satisfaction across diverse issues.
Experiência
call center representative, supervisor and trainer
4 years in call center as a representative, supervisor and also trainer
Habilidades
Customer ServiceTeam SupervisionTraining & DevelopmentCommunication Skills
Publicado na CazVid - 17 de mai. de 2026