Dedicated professional with over 5 years of experience in delivering exceptional customer service, multilingual interpretation, and account management. Skilled in handling complex inquiries and ensuring client satisfaction across various sectors including finance, healthcare, and e-commerce.
Delivered front-line customer service, resolving inquiries, complaints, and processing transactions efficiently.
Provided accurate real-time interpretation between Spanish and English in high-stakes contexts.
Managed multi-channel support and case analysis for financial and remittance clients across diverse markets.
Applied active listening and analytical skills to resolve complex account and payment issues.
Sitel Group Colombia
Delivered customer support for Best Buy and PayPal campaigns, handling inquiries, complaints, and account issues with empathy and efficiency., Processed refunds, replacements, and order tracking requests while ensuring customer satisfaction and brand loyalty., Applied active listening and...
Interpretia
Provided real-time linguistic mediation between Spanish-speaking clients and English-speaking service providers across multiple sectors, including healthcare, insurance, finance, tourism, and emergency services., Ensured accuracy, professionalism, and cultural sensitivity in high-stakes...
Sutherland
Delivered multichannel support (phone, dual live chats, and back-office email/case analysis) for Remitly customers across global markets in both English and Spanish., Investigated and resolved/properly escalated cases with critical delays in international money transfers, and reviewed transaction...
High School Diploma
B. Sc. in Biology
Occupational Safety and Health Technical Certificate
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Provided support through phone, chat, and email, ensuring seamless customer experience.