Juan - Data Analyst with 5 years of experience in financial services

Applied statistical methods and tools to interpret complex datasets.

Designed and optimized queries for data extraction and management.

Created interactive dashboards using Tableau and Power BI for business insights.

Performed data validation and cleansing to ensure accuracy for analysis.

Provided support to customers on online orders, billing issues, refunds and replacements, Assisted customers with shopping-related inquiries and navigation.

Overseas real time tracking and tracing of freight loads across the U.S., Assigned and managed drivers for multiple accounts ensuring timely deliveries and compliance, Created and submitted daily reports and weekly reports to customers, Coordinated with internal teams and clients to meet specific requirements for each account

Monitored and reviewed user generated content on Facebook, Instagrams and Threads; ensuring compliance with platform policies, community guidelines and legal standards, Maintained a high quality and productivity in a fast paced environment