Dedicated professional with extensive experience in quality assurance, customer support, and team management across diverse industries.
Designed and applied quality measurement tools, monitored agent performance, and ensured quality standards.
Assisted customers directly, managed client communications, and provided support for various campaigns.
Extracted and analyzed campaign data, compiled reports in Excel, and presented results to management.
Coordinated daily activities of operational staff, provided coaching, and evaluated team performance.
Transperfect
Broadway Support Service
Newtech Global
Soluciones Omfri
Medicine
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Proficient in Microsoft Office, internet browsers, SAP-GCIC, and managing internet applications.
