This is my profileContact via CazVidJuan
Quality Analyst with 10+ years in customer support and operations
Contact
Santo Domingo, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Quality Assurance & Performance MonitoringAvanzado
Designed and applied quality measurement tools, monitored agent performance, and ensured quality standards.
Customer Support & CommunicationAvanzado
Assisted customers directly, managed client communications, and provided support for various campaigns.
Data Analysis & ReportingIntermedio
Extracted and analyzed campaign data, compiled reports in Excel, and presented results to management.
Team Management & LeadershipIntermedio
Coordinated daily activities of operational staff, provided coaching, and evaluated team performance.
Technical Skills & Computer LiteracyAvanzado
Proficient in Microsoft Office, internet browsers, SAP-GCIC, and managing internet applications.
Education
Medicine
Universidad Eugenio María de Hostos (UNIREMHOS)
Summary
Dedicated professional with extensive experience in quality assurance, customer support, and team management across diverse industries.
Key Achievements
- Developed and implemented quality assurance policies and procedures, ensuring compliance with client standards
- Analyzed statistical data including KPIs to identify strategies for process improvement
- Provided coaching and performance evaluation for agents, setting goals for growth and quality enhancement
Experience
Interpreter
Transperfect
06/17/2024 - 06/30/2025
Quality Analyst
Broadway Support Service
01/13/2023 - 06/14/2024
Team Manager
Newtech Global
01/02/2017 - 01/13/2023
Team Manager
Soluciones Omfri
09/2014 - 12/2016
Skills
Quality Assurance & Performance MonitoringCustomer Support & CommunicationData Analysis & ReportingTeam Management & LeadershipTechnical Skills & Computer Literacy
Published on CazVid - May 17, 2026