Experienced team leader and support specialist with a strong background in data processing, customer service, and marketing. Skilled in team management, process optimization, and client relations.
Applied data entry and processing skills to ensure accurate and efficient data handling.
Led, trained, and supervised teams in customer service, data processing, and marketing environments.
Provided dedicated support across customer service, sales support, and client relations.
Assisted in developing and executing marketing strategies, including content creation and social media management.
RegisRO – MyACA
Managed team of data entry processors, ensuring accurate & timely data input., Assigned tasks, monitored productivity, and provided training & support., Collaborated with cross-functional teams to optimize processes & maintain data integrity.
Grupo MAEX
Proficiently managed social media platforms and online communities to enhance brand visibility and engagement., Assisted in developing and implementing marketing strategies, including content creation, campaign management, and performance analysis., Provided exceptional customer support and fostered positive relationships with community members, ensuring high levels of satisfaction and loyalty.
Simplex Group
Accurately processed fuel tax reports and filings, ensuring compliance with regulatory requirements and deadlines., Managed fuel tax documentation and records, maintaining organized and up-to-date files for audit purposes., Collaborated with internal teams and external partners to resolve discrepancies and optimize fuel tax processes for efficiency and accuracy.
Bachelors in Communication and Advertising
High School Diploma in Science and Humanities
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Startek
Provided dedicated support for sales operations, serving as the primary liaison between clerks and management., Reviewed sales reports meticulously, identifying discrepancies and ensuring data accuracy to facilitate informed decision-making., Communicated effectively with clerks to address inquiries, resolve issues, and streamline sales processes, contributing to enhanced team performance and productivity.
Allied Global - StraightTalk
Supervised and coached a team of customer service representatives in a fast-paced call center environment, ensuring adherence to quality standards and service level agreements., Conducted regular performance evaluations, provided constructive feedback, and implemented training programs to enhance team members' skills and productivity., Acted as a point of escalation for complex customer inquiries or issues, resolving them efficiently and maintaining high levels of customer satisfaction.
