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Data Entry Team Lead with 10+ years in Customer Service and Marketing
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Competencies
Applied data entry and processing skills to ensure accurate and efficient data handling.
Led, trained, and supervised teams in customer service, data processing, and marketing environments.
Provided dedicated support across customer service, sales support, and client relations.
Assisted in developing and executing marketing strategies, including content creation and social media management.
Handled fuel tax reports and filings, ensuring adherence to regulatory guidelines.
Education
Summary
Experienced team leader and support specialist with a strong background in data processing, customer service, and marketing. Skilled in team management, process optimization, and client relations.
Key Achievements
- Led and managed a team of data entry processors at RegisRO, ensuring data accuracy and timeliness.
- Streamlined social media and marketing campaigns at Grupo MAEX to improve brand engagement.
- Supervised customer service team at Allied Global, implementing training programs to boost team performance.
Experience
Data Entry Processing Team Lead
Managed team of data entry processors, ensuring accurate & timely data input., Assigned tasks, monitored productivity, and provided training & support., Collaborated with cross-functional teams to optimize processes & maintain data integrity.
Marketing Assistant
Proficiently managed social media platforms and online communities to enhance brand visibility and engagement., Assisted in developing and implementing marketing strategies, including content creation, campaign management, and performance analysis., Provided exceptional customer support and fostered positive relationships with community members, ensuring high levels of satisfaction and loyalty.
Fuel Taxes Processor and Filling
Accurately processed fuel tax reports and filings, ensuring compliance with regulatory requirements and deadlines., Managed fuel tax documentation and records, maintaining organized and up-to-date files for audit purposes., Collaborated with internal teams and external partners to resolve discrepancies and optimize fuel tax processes for efficiency and accuracy.
L2 Customer Sales Support
Provided dedicated support for sales operations, serving as the primary liaison between clerks and management., Reviewed sales reports meticulously, identifying discrepancies and ensuring data accuracy to facilitate informed decision-making., Communicated effectively with clerks to address inquiries, resolve issues, and streamline sales processes, contributing to enhanced team performance and productivity.
Customer Service Supervisor
Supervised and coached a team of customer service representatives in a fast-paced call center environment, ensuring adherence to quality standards and service level agreements., Conducted regular performance evaluations, provided constructive feedback, and implemented training programs to enhance team members' skills and productivity., Acted as a point of escalation for complex customer inquiries or issues, resolving them efficiently and maintaining high levels of customer satisfaction.