Julia - Especialista en desarrollo de software con 10 años de experiencia en tecnologías web y móviles

Greet members and guests warmly, ensuring a refined and welcoming atmosphere., Guide guests through the menu, providing expert recommendations on food and wine pairings., Anticipate members’ needs and deliver personalized service with attention to detail., Ensure prompt, professional, and discreet service tailored to the club’s high standards., Maintain in-depth knowledge of the menu, including daily specials, ingredients, and preparation methods., Provide recommendations based on guest preferences and dietary restrictions., Assist with wine service, including pouring techniques and pairing suggestions., Set up and maintain a pristine dining environment, including table settings and polished silverware., Coordinate with kitchen and bar staff to ensure seamless service flow., Handle member requests, complaints, and special accommodations with professionalism and discretion., Process orders using POS systems and handle transactions accurately., Reset tables efficiently, ensuring readiness for upcoming service periods., Assist in inventory management and restocking of supplies., Adhere to all health and safety regulations, ensuring a clean and sanitary work environment.

Delivered attentive service during high-volume events and dining service., Take food and drink orders from customers accurately and with a positive attitude., Enter orders into the iPad POS system for transmittal to kitchen staff., Engage with customers in a friendly manner., Knowledge of the menu, with the ability to make suggestions., Ensure tables are enjoying their meals and take action to correct any problems., Collect payments from tables., Prepare checks that itemize and total meal costs and sales taxes., Help food preparation staff when necessary.

Provided accurate bilingual interpretation for medical staff and patients., Navigated sensitive topics with cultural awareness and professional conduct., Handling calls on demand, rendering the meaning of conversations between Spanish and English speakers., Breaking the communication barrier, processing information quickly, concisely and recognizing sensitive cultural differences., Being professional and courteous at all times and using appropriate terminology and understanding common industry procedures and practices., Rendering correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions., Speaking clearly in both languages using proper pronunciation, enunciation and polite expressions.

Placed dishes, utensils and beverages on food trays for delivery to rooms, confirm that individuals received ordered meals., Upsold customers and optimized table-turns., Maintained knowledge of current menu items, garnishes, ingredients and preparation methods., Designed custom private function and banquet packages to accommodate groups, including business dinners, sales presentations, club meetings, weddings and charity events., Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options., Arranged each place setting attractively and verified all items were clean and free from water spots and chips., Explained preparation of various menu items, describing ingredients and cooking methods to customers., Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers., Set up trays to situate food at., Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination., Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.

Managed guest check-ins/outs, resolved inquiries, and supported reservations., Provided personalized guest support and coordinated with all departments., Computed guest billings and posted charges to room accounts., Arranged special accommodations for guests to maintain optimal satisfaction., Posted room charges such as food, liquor and telephone calls based on individual customer actions., Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process., Provided property details to guests, including dining areas, pool, spa and fitness center., Balanced accounts and conducting nightly audits to keep bookkeeping current., Indicate guests entertainment and sporting events in nearby areas and made reservations to establishments boosting local tourism., Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues., Monitored reservations to track incoming parties and special events., Prepared daily shift close reports and balanced cash register to accurately reflect all transactions., Transmitted information or documents to customers using mail., Collaborated with housekeeping and maintenance staff to address and mitigate facility issues., Handled payment processing duties and provided customers with receipts and proper bills and change., Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction., Managed all front desk operations for busy high-volume hotel.

Kept stations stocked and ready for use to maximize productivity., Checked temperature of freezers and refrigerators to maintain proper storage of cold items., Set up and performed initial prep work for food items such as soups, sauces and salads., Maintained highest standards of product quality., Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising., Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination., Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections., Carved ham, turkey and roast beef for use in sandwiches and buffet carving station., Helped other staff members complete job tasks during peak times to keep kitchen running efficiently., Precooked garnishes such as bacon pieces for later use to top off fresh dishes., Developed strategies to enhance catering and retail foodservice revenue and productivity goals., Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving., Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving., Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.