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Julian
Data Analyst with 3.5+ years in BPO industry
Video resume
Data Analyst
Productivity, Shrinkage, Bonuses, Forecasting and Scheduling reporting. Along with leadership roles handling staff focused on operations needs.
Contacto
Barcelona, Cataluña, España
Abierto a remoto
Disponible en CazVid
Competencias
Data AnalysisIntermediate
Applied data analysis skills to generate operational reports in the BPO industry.
LeadershipIntermediate
Supervised staff, overseeing operations and ensuring team performance.
Reporting & ForecastingIntermediate
Prepared reports on productivity, shrinkage, bonuses, and scheduling to support decision-making.
Customer ServiceIntermediate
Provided bilingual consumer support and advice in a high-volume BPO environment.
Resumen
Experienced BPO professional specializing in data analysis, reporting, and team supervision with over 3.5 years in leadership roles.
Logros Clave
- Managed productivity, shrinkage, bonuses, forecasting, and scheduling reporting.
- Led staff as a supervisor for over 3.5 years, focusing on operations needs.
- Transitioned from bilingual consumer advisor to data analyst within the BPO sector.
Habilidades
Data AnalysisLeadershipReporting & ForecastingCustomer Service
Publicado en CazVid - 3 jul 2025