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Julian
Data Analyst with 3.5+ years in BPO industry
Video resume
Data Analyst
Productivity, Shrinkage, Bonuses, Forecasting and Scheduling reporting. Along with leadership roles handling staff focused on operations needs.
Contact
Barcelona, Cataluña, España
Open to remote
Available on CazVid
Competencies
Data AnalysisIntermediate
Applied data analysis skills to generate operational reports in the BPO industry.
LeadershipIntermediate
Supervised staff, overseeing operations and ensuring team performance.
Reporting & ForecastingIntermediate
Prepared reports on productivity, shrinkage, bonuses, and scheduling to support decision-making.
Customer ServiceIntermediate
Provided bilingual consumer support and advice in a high-volume BPO environment.
Summary
Experienced BPO professional specializing in data analysis, reporting, and team supervision with over 3.5 years in leadership roles.
Key Achievements
- Managed productivity, shrinkage, bonuses, forecasting, and scheduling reporting.
- Led staff as a supervisor for over 3.5 years, focusing on operations needs.
- Transitioned from bilingual consumer advisor to data analyst within the BPO sector.
Skills
Data AnalysisLeadershipReporting & ForecastingCustomer Service
Published on CazVid - Jul 3, 2025