Demonstrated experience with Customer Service.
Demonstrated experience with Problem Resolution.
Demonstrated experience with Verbal Communication.
Demonstrated experience with Appointment Scheduling.
Sykes El Salvador
Ubiquity Global Services
Managed scheduling, rescheduling, and cancellations for multiple clinics and providers., Sent accurate SMS and calls for appointment reminders to patients, ensuring confirmation and verification of appointments., Coordinated prior authorizations and referrals, following up with insurers and providers to ensure approvals., Assisted patients with medication questions and prescription coordination, including specialty programs like iPledge., Maintained internal communication and documentation using ToDos, emails, and system uploads (labs, biopsies, notes)., Supported multiple departments simultaneously, handling urgent requests and resolving patient issues promptly.
LA Care and CCAH operated by Call the Car
Teleperformance El Salvador
Business administration
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