Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Julio
Customer Service
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Problem Resolution.
Demonstrated experience with Verbal Communication.
Demonstrated experience with Appointment Scheduling.
Formação acadêmica
Idiomas
Experiência
Customer Service
Bilingual Administrative Coordinator / Medical Office Specialist / Mentor / Front Desk - California Dermatology Institute (Remote)
Managed scheduling, rescheduling, and cancellations for multiple clinics and providers., Sent accurate SMS and calls for appointment reminders to patients, ensuring confirmation and verification of appointments., Coordinated prior authorizations and referrals, following up with insurers and providers to ensure approvals., Assisted patients with medication questions and prescription coordination, including specialty programs like iPledge., Maintained internal communication and documentation using ToDos, emails, and system uploads (labs, biopsies, notes)., Supported multiple departments simultaneously, handling urgent requests and resolving patient issues promptly.